Same thing, but the waiter took my order directly without going via their website/app/whatever-the-fuck-was-behind-the-qr-code when I refuse to use their online system as I had already seen their menu outside and knew what I wanted.
Funnily enough about 5 minutes later two people sat in the table next to mine and they also asked to order direct from the waiter who commented to them “Yeah, we actually have quite a number of people who don’t want to use the online system”.
Mind you, I’m in a country where that shit isn’t at all common and it just comes out as them trying to skint on service and most places I’ve seen that opened up with digital ordering systems ended up closing down after a while.
I bet that if they didn’t give people the option to order via the waiter their business would’ve already gone down.
This type of malarkey exploded in popularity in the UK during COVID, mostly due to chains trying to make money from data during tough times.
Most of the time was just a multi-megabyte PDF to download (with a double digit percentage of it being outdated) and everybody hated it.
Some still insist on it and wonder why they’re going bankrupt. But if there’s one thing the British hospitality industry does well, it’s… not hospitality. At least not when combined with technology.
![Off Menu [Mr. Lovenstein]](https://lemmy.world/pictrs/image/681b6f74-0a24-431f-8051-fcf58688556f.jpeg){kind=link}
I went to a restaurant that had qr codes on the table to download an app. I asked for a menu and they don’t have any.
I just fucking left. Fuck that.
how did we do? click here for 25% tip!
Same thing, but the waiter took my order directly without going via their website/app/whatever-the-fuck-was-behind-the-qr-code when I refuse to use their online system as I had already seen their menu outside and knew what I wanted.
Funnily enough about 5 minutes later two people sat in the table next to mine and they also asked to order direct from the waiter who commented to them “Yeah, we actually have quite a number of people who don’t want to use the online system”.
Mind you, I’m in a country where that shit isn’t at all common and it just comes out as them trying to skint on service and most places I’ve seen that opened up with digital ordering systems ended up closing down after a while.
I bet that if they didn’t give people the option to order via the waiter their business would’ve already gone down.
This type of malarkey exploded in popularity in the UK during COVID, mostly due to chains trying to make money from data during tough times.
Most of the time was just a multi-megabyte PDF to download (with a double digit percentage of it being outdated) and everybody hated it.
Some still insist on it and wonder why they’re going bankrupt. But if there’s one thing the British hospitality industry does well, it’s… not hospitality. At least not when combined with technology.
How big was the app? Several hundred megabytes?
Let me guess, they don’t have customer WiFi
They do: The current password is on the menu.